If you want to register any problem through the Khajane 2 portal using the helpdesk available for all citizens of Karnataka state, but you’re unsure of the process, this article is for you.
Many citizens lack the necessary information to register helpline-related issues, which leads to unnecessary hassle and wasted time.
By reading this article till the end, you will easily learn how to resolve any issue with the help of the K2 portal.
What is Helpdesk in Khajane II?
A help desk has been set up through this portal for all citizens of the state to address any issues related to the portal operated by the Revenue Department.
Using this help desk, you can share your problem via email ID or resolve your issue by contacting the relevant officials through the phone numbers provided below.
Below, we will explain how you can register a complaint using this portal. Step-by-step information will be provided, which will help you address any related issues effectively.
Why is this needed?
As we all know that whenever we generate a challan for any payment related process through an online portal or make payment in any other way, sometimes due to some technical problem this process is not completed, due to which a problem related to generating challan arises.
Many times money is deducted from the consumer’s account but money does not come back to their account. To solve this problem, you need to complain so that you can solve this problem very easily.
Benifits of K2 Helpdesk
Through this portal, you will get the help of tax related benefits, information about it is being made available to you through the list below, by the need of which you will be able to know why the help of this portal is so important.
- Collaboration Tools
- Streamlined Ticket Management
- Improved Customer Suppor
- Automation & Workflows
- Reporting & Analytics
- Integration with Other Tools
- Customization and Flexibility
Requirement
What things do you have to keep in mind for registering any type of complaint through this portal and what information do you need, we are providing that information to you through the list below, with the help of which you will be able to register any problem on the basis of these requirement without any hindrance.
First Name
Middle Name
Last Name
Mobile Number
E-mail ID
District
Location
Department
DDO Office
Incident Area
Checklist
"Please provide key details of the issue such as bill no/token number,ddo code,kgid,challan no,remitter details, deposit account number etc."
Summary
Description
Add Attachmen (.png, .jpg, jpeg, .doc, .docx, .pdf, .ppt, .pptx)
Note: Only these extensions (.png, .jpg, jpeg, .doc, .docx, .pdf, .ppt, .pptx) are allowed for upload. If you have multiple documents, then add the documents into a single file(doc,docx,ppt,pptx) and upload. Attachment size should be less than 1MB.For file size more than 1MB please send email to k2.helpdesk@karnataka.gov.in
How to Ragister complaint via K2 Help Desk Portal?
In this, how can we register our complaint in khajane2 helpdesk with the help of web portal? So for that, follow the step by step process given below.
So that by keeping these important things in mind, you will be able to easily register any problem within this minute.
Step-1 First of all, you have to open the dashboard of the official website of K2 portal so that the interface of this website will be visible in front of you.
Step-2 Here you have to select the Help Desk link in the menu bar option, which will take you to a new page.
Step-3 Here you will see an online form in front of you, in this form you have to fill the required information as told to you through the image.
Step-4 As soon as you fill in all the information with the help of this portal and click on the submit button after checking, an application number will be visible in front of you.
Keep a copy of this number with you and you can use it to know the status of any problem registered by you.
In this way, by simply following the problem resolution process mentioned by us, you can register your problem at the help desk and get the resolution process.
How to check incident status? (K2 Helpdesk)
- First of all, open the official website of K2 portal.
- Here you have to select the option of Helpdesk in the menu bar, so that you will come to a new page.
- Click on the link of Incident Status in the right side bar of the form, so that a new page will appear in front of you.
- Here you have to enter the ticket number generated while filling the form and click on the search button.
- So that you will be able to see the information of the complaint lodged by you on your screen very easily.
Conclusion
We sincerely hope that you have got all kinds of special related information related to K2 Helpdesk portal in the article given by us. And from this you must have also come to know how to register any problem.
If you still have other questions related to this which we have not yet provided in this, then please comment in the comment box below so that we will solve your problem as soon as possible.
Thank you!
Read More: What is K2?
